RETAP MEDIA
Client support

Something's off with your system? Tell us.

This page is for current Retap Media clients. Every request goes to a named owner with a response target — not a message that lands in someone's inbox and waits. New to Retap? Start here instead.

How to reach us

Email [email protected] or use the form below, which drafts that email for you. Include your company name; a client ID helps but is never required.

Response target: a human reply within four business hours when we're staffed, and always within one business day.

Calls or booking down?

If inquiries aren't being answered or appointments aren't booking, that's critical. Mark it that way in the form, or call (321) 215-7267 and say it's a live-system outage. Both founders are alerted immediately.

Open a support email

Fill this in and we'll draft the email to [email protected] in your mail app — you send it from there. Fields marked optional can be left blank. A forgotten client ID never stops you from getting help.

Attach it to the email that opens after you submit — the form hands off to your mail app with everything above filled in.

Please don't include passwords, API keys, or login credentials in the description or in screenshots. If we need access, we'll arrange it through a secure channel on the ticket.

What happens next: your mail app opens addressed to [email protected] with everything above filled in. Nothing is sent until you hit send there. A human replies within the response target above.

How we work a request:
  1. New — received and logged.
  2. Assigned — a named owner is on it (Patrick, with Preston as backup).
  3. In progress — being worked; you get an update at least daily until resolved.
  4. Waiting on client — we need something from you; the ticket says exactly what.
  5. Resolved — fixed and confirmed with you. Reopen any time by replying to the thread.