The first company to answer wins the job.
We build the systems that help your business respond, book, and follow up — from websites and forms to AI answering and CRM automation. Every form fill and missed call gets a real conversation in under 60 seconds, qualified with your questions and offered real times on your calendar. Bring the demand you already generate; we'll help you handle it better.
Not sure yet? Get a free response-time audit — no call required.
Integrated system or a single build. Month to month. You approve every word before it sends.
EXAMPLE DATA — EVERY SHOP HAS THESE ROWS
Published industry averages from the studies linked above, not predictions for your business. Your own numbers come from the free audit.
One system. Every layer between a lead and a sat appointment.
Take it as one integrated system — the layers below working together on the demand you already generate — or hire us for one focused build: a website, a forms-to-CRM integration, a booking flow, AI answering, or a reactivation campaign. Either way it plugs into the CRM and sales process you run today. Each layer has its own inquiry option.
Speed-to-lead response + forms & CRM integration
The coreYour website forms and missed calls wired into your CRM and answered conversationally in under 60 seconds — nights, weekends, and while your crews are on the job — qualified with your questions and offered real times. Anything urgent rings a human instantly.
Ask about instant response & CRM integration →Database reactivation
Old quotesCompliant campaigns that go back through unsold estimates and dormant leads and wake them up — messages that read like a person wrote them, opt-outs honored instantly, and every reply worked to a booking or a clean no.
Ask about database reactivation →AI answering
InboundCalls answered, questions handled, and qualified callers offered times straight on the calendar. Anything ambiguous routes to a human instead of guessing.
Ask about AI answering →Booking & follow-up systems
PipelineCRM pipelines that confirm, remind, reschedule, and follow up — built to cut no-shows, not just create "bookings" that never sit.
Ask about booking & follow-up →Conversion websites
Front doorFast, focused sites built to catch the demand you already generate — estimator tools, booking flows, and proof, not brochures.
Ask about a website →When you sign, your metro closes behind you.
We take one company per trade, per metro — so every appointment the engine books in your market is yours, and we never sit across the table from your competitor. Most metros are still open. Once yours isn't, it isn't.
Check if your metro is open →Appointment playbooks, tuned per trade.
The appointment system is built deepest for home services — trades that close on estimates or in-home consults. What we build per vertical is the playbook: qualification questions, seasonality, compliance, scripts. Solar got ours first. Websites, CRM integration, booking, and AI answering aren't trade-specific, so any business that takes inquiries can hire us for those.
Residential solar
The Solar Appointment Engine: instant response and database reactivation for installers — every inquiry answered in under 60 seconds, guaranteed in writing.
solaraiflow.com →Pools & spas
Built for the buying season ahead: revive quote-and-vanish leads before your competitors' first postcard lands.
Claim your metro →Generator dealers
Storm-season demand, high tickets, and databases full of homeowners who asked for a quote and never got a second call.
Claim your metro →HVAC
Replacement quotes go cold in days. The system keeps every estimate alive until the homeowner decides — with you, not the other bid.
Claim your metro →Not a home-services trade?
If your business takes inquiries by form, phone, or email, we can build the website, the CRM integration, the booking flow, or the answering system on its own — no lead database required. Tell us what you need and we'll answer about that, not a generic pitch.
Tell us what you need →Live in about two weeks, on a launch date we confirm together.
Signing day starts onboarding; it doesn't switch the system on. Here's what the two weeks actually contain.
Credentials, requirements, numbers
We collect CRM and website access, agree the qualification questions and hours, and file your texting numbers for carrier registration under your business name on day one — because carrier approval is the long pole and nobody controls its clock.
Wired, scripted, tested
Forms, call routing, booking, and pipelines get connected to your CRM. You approve every script word before anything sends. We run test inquiries through the whole path and show you the timestamps.
Email and calls live; texting when carriers clear
On the confirmed launch date, form response, call routing, and booking go live. Texting activates the moment carrier registration is approved — usually within the same window, sometimes later — and we tell you the day it happens rather than promising it in advance.
Outcomes over activity. Always.
We count sits, not "bookings"
Response time, qualification, times offered, appointments booked, appointments sat, and revenue are six different numbers. We report all six separately, and an appointment only counts when a qualified decision-maker actually sits — reconfirmed, transcript attached. No-shows get replaced, not tallied.
Guarantees in writing
Every engagement is built around a written outcome number. Miss it, and the bill stops until we've hit it.
Compliant by design
Carrier-registered numbers in your name, first-party lists only, instant opt-outs, business-hours sending, and a full message log you own.
Your brand, protected
You approve every script before it sends. The sender is identified in every thread. Your company is never the test case.
What owners ask us first.
What does Retap Media do?
We build the systems that help your business respond, book, and follow up: websites, forms and CRM integration, booking, AI answering, database reactivation, and follow-up automation. The core is speed to lead — every website form fill and missed call answered conversationally in under 60 seconds, nights and weekends included, qualified with your questions, and offered real times on your calendar. You can take the integrated system or a single focused build. We don't sell lead generation; we improve the demand pathways you already have.
Can I hire you for just one thing?
Yes. Most clients start with the integrated system, but a website, a forms-to-CRM integration, a booking flow, AI answering, or a reactivation campaign can each be scoped on its own. Tell us what you need and we'll answer about that service — you won't be pushed into a generic demo.
What is database reactivation?
Every business that buys leads has a CRM full of contacts that got one call and went quiet. Reactivation is a structured campaign that re-opens those conversations — messages that read like a person wrote them, sent from numbers registered to your business — and works every reply to a booked appointment or a clean no. The leads are already paid for, so recovered deals carry near-zero acquisition cost.
Do I need to buy new leads or increase ad spend?
No. The system works the inquiries you already generate and the leads you already own. Zero new ad spend — the point is to stop losing the demand you're already paying for.
Is the texting compliant?
Compliance is built in: numbers carrier-registered to your business, first-party contacts only, opt-outs honored instantly in any wording, business-hours sending, and a full consent and message log that you own.
How fast can we launch?
Onboarding takes about two weeks: credentials and requirements, numbers and integrations, your approval of every script, testing, and a launch date we confirm together. Email response and call routing go live on that date. Texting activates when the carriers approve your business registration — we file it on day one, but we can't guarantee their timing.
Which industries do you work with?
Our appointment playbooks are built for home services: residential solar is live today through the Solar Appointment Engine, pools & spas open next, and generator dealers and HVAC are in the build queue. Websites, CRM integration, booking, and AI answering aren't trade-specific, so any business that takes inquiries can hire us for those. Tell us what you need and we'll say honestly whether we're a fit.
Do you replace my CRM or my sales team?
No. Everything plugs into the CRM and sales process you already run. Your closers keep closing — the system answers, qualifies, offers times, confirms, and routes ambiguous replies to a human.
I'm already a client. How do I get support?
Email [email protected] or use the client support page. Every request goes to a named owner. Our target is a human response in under 24 hours, including weekends and holidays.
Databases we've put back to work.
The people behind the system.
We're Preston Whitty and Patrick Viau, the founders. Preston runs every demo and scopes every engagement; Patrick builds and runs the systems. A small sales and support team answers inquiries so nothing waits on the two of us — and every build is one we'd put our own names on, literally, since they're right here. We keep the client list small so each build gets full attention.
— Preston & Patrick
Get a free response-time audit.
We call it the Ghost Test — here's why
Every engagement carries a written response-time guarantee — every inquiry answered inside the window, or that month is free. The risk sits with us. That's the point.
We fill out your website form the way a real customer would — a "ghost" inquiry — start a stopwatch, and log every response: the auto-text, the first human, whether anyone offered a time. Within 48 hours you get the receipts by email: your timestamps, how you compare to the published averages above, and what we'd fix first. Your numbers, not ours.
Prefer email? Request the audit by email.
No sales call required to receive your results. We'll offer a call to walk through them — take it or don't.
Book a demo
Pick a time with Preston. Thirty minutes on your real inquiries, your CRM, and what an integrated system or a single build would look like for you. Booking a demo does not purchase anything.
Book a DemoTell us what you need
A short form — name, email, company, what you're after. No time slot required. Our team replies by email, usually the same business day, and you can book a call afterward if you want one.
Tell Us What You Need