Retap Media · For home-services companies

The cheapest appointment you'll ever book is already in your CRM.

Every lead you've ever paid for is still sitting in your database. We build the systems that go back for them — compliant reactivation campaigns, under-60-second AI follow-up, and booking funnels that turn dead lead lists into sat appointments. You did the spending. We do the retapping.

For businesses with 500+ leads in their database. No long-term contracts.

Lead database · 1,382 contactsExample — what a "dead" CRM actually holds
$0 re-earned
M. Torres
FB ads · $212 paid · Mar '25
never called back
D. Whitfield
Referral · $0 · Nov '24
quoted, went quiet
S. Okafor
Google LSA · $186 paid · Jun '25
1 voicemail, marked dead
R. Calloway
Door knock · $0 · Aug '24
"call me next season"
L. Pham
Web form · $147 paid · Jan '26
responded after 42 hrs

EXAMPLE DATA — EVERY CRM HAS THESE ROWS

42 hrs
Average time a US company takes to respond to a new lead — 23% never respond at all
HARVARD BUSINESS REVIEW
5+
Touches it takes to close 80% of sales — yet only ~10% of reps make more than three attempts
ZOOMINFO / IRC SALES
78%
Of buyers choose the company that responds to them first
LEAD CONNECT
The full stack

One engine. Every layer between a lead and a sat appointment.

Everything plugs into the CRM and lead flow you already run — nothing gets ripped out, nothing changes for your sales process. Appointments appear on your closers' calendars.

Database reactivation

The core

Compliant campaigns that go back through years of "dead" leads and wake them up — messages that read like a person wrote them, opt-outs honored instantly, and every reply worked to a booking or a clean no.

Speed-to-lead follow-up

New leads

Every new lead answered in under 60 seconds, 24/7 — nights, weekends, and while your crews are on the job — then worked through a full five-plus-touch sequence automatically.

AI receptionist

Inbound

Calls answered, questions handled, and qualified callers booked straight onto the calendar. Anything ambiguous routes to a human instead of guessing.

Booking & nurture funnels

Pipeline

CRM pipelines that confirm, remind, and reschedule — built to cut no-shows, not just create "bookings" that never sit.

Conversion websites

Front door

Fast, focused sites built to catch the demand the campaigns create — estimator tools, booking flows, and proof, not brochures.

Industries

The same engine, tuned per trade.

We build one vertical at a time, deep — real qualification criteria, real seasonality, real compliance — instead of a thin template across fifty industries.

● Live now

Residential solar

The Solar Appointment Engine: follow-up and database reactivation for installers — 10+ qualified, sat appointments in the first 90 days, guaranteed in writing.

solaraiflow.com →
Opening next

Pools & spas

Built for the September–February buying season: revive quote-and-vanish leads before your competitors' first postcard lands.

In the build queue

Generator dealers

Storm-season demand, high tickets, and databases full of homeowners who asked for a quote and never got a second call.

In the build queue

HVAC

Replacement quotes go cold in days. The engine keeps every estimate alive until the homeowner decides — with you, not the other bid.

Your trade

Something else?

If you buy leads, run a CRM, and close in-home or over the phone, the engine fits. Bring us your database and we'll show you what's in it.

Book a call →
How it works

Installed in your business in weeks, not quarters.

Weeks 1–2 · Plug in

We connect, you approve

We wire into your CRM and lead sources, register your texting numbers with the carriers under your business name, and clean the list. You sign off on every script before anything sends.

Launch · Messages go live

Nothing slips again

New leads answered in under 60 seconds around the clock. The old database starts a reactivation campaign that texts like a person, not a blast.

Weeks 3–6 · Sits land

The calendar fills itself

Qualified appointments book straight onto your closers' calendars, with reminders that cut no-shows. Ambiguous replies route to a human.

How we price and behave

Outcomes over activity. Always.

We count sits, not "bookings"

An appointment counts when a qualified decision-maker actually sits — reconfirmed, transcript attached. No-shows get replaced, not tallied.

Guarantees in writing

Every engagement is built around a written outcome guarantee. If we miss it, we keep working at no charge until we hit it.

Compliant by design

Carrier-registered numbers in your name, first-party lists only, instant opt-outs, business-hours sending, and a full message log you own.

Your brand, protected

You approve every script before it sends. The sender is identified in every thread. Your company is never the test case.

Preston Whitty, founder of Retap Media
Preston Whitty
Patrick Viau, founder of Retap Media
Patrick Viau

The people behind the engine.

We're Preston Whitty and Patrick Viau — a two-man team that builds appointment systems for home-services companies, because the operators doing the best work are usually the ones losing the most deals to follow-up that stops at voicemail number one. We keep the client list small so every build gets our full attention, and every campaign we run is one we'd put our own names on — literally, since they're right here.

— Preston & Patrick

Next step

Find out what's sleeping in your CRM.

A 30-minute call: we look at your lead-list size, your close rate, and your average ticket, and show you — with your numbers, not ours — what a reactivation engine would be worth in your business.

Request a Strategy Call

No pitch deck required on your side — just an idea of how many leads you're sitting on.